Express Replacement Service Terms and Conditions

The following terms and conditions will apply to Express Replacement Service (“ERS”) provided in conjunction with any services offered that are not covered under Apple's Limited Warranty, AppleCare Protection Plan or AppleCare+. This service does not otherwise affect your statutory rights.

i. If Apple determines that your product is eligible for ERS, and you choose to order ERS by providing to Apple your credit card details, Apple will ship to your designated location a replacement product. You will return your product so that Apple receives it within ten (10) days from the date Apple ships the replacement product (the “Return Period”). You must return the original product in the package that contained the replacement product in accordance with Apple’s instructions. Apple will retain the original product and you will retain the replacement product.

ii. For the ERS, Apple will charge your credit card the ERS Charge, described at the Product Service FAQ webpages described below (“Service FAQ”) at the time the replacement product ships. At the time the replacement product ships, Apple will effect an authorization against your credit card equal to the replacement value of a new product (“Replacement Value”), described at the Service FAQ. This authorization will be maintained by Apple and will be applied against any damage to the original product that is not eligible for Out-of-Warranty Service, or loss of the original product or other payments due Apple. Repairs are considered Out-of-Warranty when:

  • Your product is no longer covered by the Apple warranty, AppleCare service plan or by consumer law.
  • The issue you are reporting was caused by accidental damage or unauthorized modifications or if said accidental damage or unauthorized modifications prevent Apple from addressing the issue you are reporting.

Product

Service FAQ

iPhone

support.apple.com/iphone/repair/service

 

iii. If Apple receives the original product within the Return Period in a condition that is not eligible for Out-of-Warranty Service, your credit card will be charged an additional amount representing the difference between the replacement value of a new product (“Replacement Value”) and the Out-of-Warranty Service Fee, as described at the Service FAQ . An original product that is inoperable due to unauthorized modifications or has failed due to catastrophic damage, such as the product separating into multiple pieces, are examples of a product that is ineligible for Out of Warranty Service.

iv. If Apple does not receive the original product within the Return Period your credit card will be charged the Replacement Value. However, if the original product is returned to Apple within ten (10) days after the end of the Return Period your credit card will be charged the Late Fee, as described at the Service FAQ, and any other charges for which you are responsible, and the remainder of the Replacement Value will be credited back to your credit card. After confirmation that all charges have been paid, the authorization on your credit card will expire. All fees and charges described herein exclude all applicable taxes.

v. Additional Terms.  In addition to the terms described herein, Apple’s Repair Terms and Conditions, as described at www.apple.com/legal/sales-support/terms/repair/generalservice.html will apply. 

vi. Country variations.  The following country variations will control if inconsistent with any provision of these terms:

a) Australia: The contractual rights in respect of returns, refunds and warranties you may be entitled to under these terms are in addition to the statutory rights you may be entitled to under the Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection laws and regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

032819 ERS OOW – English