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Business Chat

A whole new way to talk to companies.

Now you can ask for information, schedule appointments, and even make purchases right in Messages on your iPhone or iPad. Which makes connecting with your favorite companies as easy as texting your favorite people.

A conversation that’s easy to start.

If you’re looking up a company in Maps, Safari, or Search, simply tap the Messages icon to send a text. Many businesses also let you start a conversation directly from their own app or website.

Control what you share. And when you chat.

Only you can start a conversation. And when you do, the company can’t see personal information, like your name or phone number, unless you choose to share it for appointments or deliveries. Once you delete a message thread, the company can’t contact you again until you start another conversation.

Talk to a real person. Or easily get to one.

Most often, your conversations will be with a live agent. You might get a fast, automated response for simple requests, but a real person will be available if needed.

Pay for purchases right then and there.

If you’d like to make a purchase, you can complete it using Business Chat. With Apple Pay, it’s even easier because you can pay with just a touch or a glance without leaving the Messages conversation.

Skip the call. Save some time.

Why wait on hold to ask a question when you can simply get a text instead? If you’re too busy to reply at the moment, no problem. You can get back to the conversation when it’s convenient. Scheduling an appointment is easy, too. Because Business Chat is built into iOS, it can let you know about any conflicts on your calendar.

Give it a go.

We’re already working with a variety of innovative companies who want to connect to their customers through Business Chat. And we’ll be adding many more partners over time.

Apple
Discover
Hilton
The Home Depot
Lowe's
Marriott International
Newegg
T-Mobile
Ameritrade
Wells Fargo
1-800 Flowers.com

Business Chat is included in the latest iOS.

See how to upgrade to iOS 11.3