The following service and support options are available in the Latin American region.
iPhone
| Country | Service | Support |
|---|---|---|
 Mexico |
||
| iPhone bought through carrier | Carry-in to carrier from which it was bought | Carrier |
| iPhone bought through Mexico Apple Online Store | Mail-in * | 001-866-6765682 |
 Brazil |
In-warranty & Out-of-Warranty Mail-in | 0800-761-0880 |
| Carry-in to an Apple Authorized Service Provider | Apple Technical Support: |
|
All other Latin American countries |
Carry-in to carrier from which it was bought | Carrier |
iPad and iPod
| Country | Service | Support |
|---|---|---|
| Mexico |
Carry-in to an Apple Authorized Service Provider | 001-866-6765682 |
| In-Warranty Mail-in ** | mail-in@gruporom.com | |
| Brazil |
Carry-in to an Apple Authorized Service Provider | 0800-761-0880 |
All other Latin American countries |
Carry-in to an Apple Authorized Service Provider | Through Apple Authorized Service Provider |
Mac and Software
| Country | Service | Support |
|---|---|---|
| Mexico |
Carry-in to an Apple Authorized Service Provider | 001-866-6765682 |
| Brazil |
Carry-in to an Apple Authorized Service Provider | 0800-761-0880 |
All other Latin American countries |
Carry-in to an Apple Authorized Service Provider | Through Apple Authorized Service Provider |
- * Mail-in repair is available only for iPhones purchased via the Mexico Apple Online Store. iPhones purchased from a carrier should be returned to place of purchase for service.
- ** To initiate your request for the Mexico In-Warranty Mail-in option for iPad or iPod, send an email with your proof of purchase included as an attachment to mail-in@gruporom.com.
