Support
iPhone Support Information Sheet
Please print this page and complete the information below to help expedite your Apple Support call or Genius Bar visit (where available).Information about my issue
| What issue are you experiencing? | |
|---|---|
| When did the issue first occur? | |
| If you received an error message, what did it say? | |
| What troubleshooting steps have you tried? | |
| Does your computer show iPhone as a camera? (circle one) | YesNo |
My computer
| operating system: | (e.g. Mac OS X v10.6, Windows XP, Windows Vista) |
|---|---|
| USB 2.0: | YesNo |
| internet connection type: | (e.g. dial-up, broadband) |
| Do you use a Wi-Fi connection?: | YesNo |
My info
| login/user name: | |
|---|---|
| account password: | |
| account type (circle one): | AdminStandardManaged |
Please also provide the following if the above is not an admin account:
| admin account name: | |
|---|---|
| admin account password: |
My software
| iTunes version: | |
|---|---|
| anti-virus program: | (e.g. Norton) |
| version: | |
| enabled: | YesNo |
| anti-spyware program: | (e.g. Spybot) |
| version: | |
| enabled: | YesNo |
My iPhone
| phone number: | |
|---|---|
| serial number: | |
| purchase date: | (approximate) |
| iPhone software version: | (e.g. v3.1.2) |
| Has your iPhone recently been backed up? | YesNo |
| Do we have permission to erase the contents of your iPhone? | YesNoAdvanced troubleshooting steps may involve erasing the contents of your iPhone |